Frequently Asked Questions
Find answers to common questions about our products, artwork requirements, ordering, delivery and more. If you still need help, our team is ready to assist.
General
What types of display systems do you offer?
We specialize in high-impact event display architecture, including premium Tension Fabric Walls, LED eSEG Lightboxes, versatile BrandStand banner systems, rugged outdoor Gazebos/Canopies, and 4K interactive Digital Kiosks.
Can I order just the replacement print if I already have the hardware frame?
Absolutely! To give our clients maximum flexibility and cost savings, we offer a “Print Only” option for almost all our products. You can easily update your graphics for ongoing marketing campaigns while reusing your existing hardware frames.
What is the difference between Single-Sided and Double-Sided printing?
Single-Sided: Your custom graphic is printed on the front side, and the back is finished with a clean, neutral blockout fabric. Ideal for booths placed directly against a wall.
Double-Sided: Your graphics are printed on both sides, giving your brand 360-degree visibility from any direction in high-traffic exhibition halls.
Are your outdoor event products weatherproof?
Yes, our outdoor products, such as our Event Canopies and Gazebos, are engineered using heavy-duty, industrial-grade hardware and premium weatherproof fabrics designed to survive heavy winds and outdoor elements with absolute confidence.
How do the 'Add to Cart' and 'Enquire Now' options work together?
We offer a dual-action system on our product pages for your convenience:
Add to Cart: Allows you to instantly select your size variations and complete a standard checkout purchase.
Enquire Now: Instantly directs you to a custom inquiry form where you can ask specific questions or request custom quotes before ordering.
How do I upload my branding assets and product dimensions?
Once your order or inquiry is placed, you can easily share your artwork, high-resolution logos, and specific vector assets with us via cloud links (such as Google Drive or Dropbox) so our production team can meticulously check alignment and resolution before printing.
Are your display systems easy to assemble for trade shows?
Yes, all our structural systems are engineered with lightweight, smart-locking aluminum frames. Most of our popular backdrops and media walls can be easily assembled in less than 10-15 minutes without requiring any complex tools or professional assistance.
Artwork & File Requirements
Do you provide artwork templates?
Yes. We provide product-specific artwork templates to ensure your artwork is set up correctly before printing.
What file types do you accept?
We recommend supplying your artwork as a print-ready PDF. We also accept AI, EPS, PSD, SVG and high-resolution JPEG or PNG files where appropriate.
Can you design my artwork for me?
Yes. If you don’t have artwork ready, our design team can create or modify artwork for you. Design fees may apply depending on the complexity of the project.
Will you check my artwork before printing?
Yes. Every order includes a basic artwork check to ensure your files are suitable for printing. We check file size, resolution and obvious issues, but we recommend carefully reviewing your artwork before approval.
Can I see a proof before printing?
Yes. We provide digital artwork proofs for approval before production begins. Printing will only commence once you’ve approved the artwork.
Printing & Turnaround Times
How long does printing take?
Most standard products are printed within 2 business days after artwork approval. Larger or custom orders may require additional production time.
Do you offer urgent printing?
Yes. We offer express production on many products. Contact us before ordering to confirm availability and turnaround times.
When does production begin?
Production starts once payment has been received and your artwork has been approved by you.
Can I change my order after it has gone into production?
Unfortunately, once production has commenced, changes or cancellations are usually not possible.
Shipping & Delivery
Where do you deliver?
We deliver Australia-wide, including metro, regional and remote locations.
How much is shipping?
Shipping costs vary depending on the product, size, weight and delivery location. Shipping is calculated during the quotation or ordering process.
How long does delivery take?
Delivery times vary by location. Metro areas typically receive orders within 1–3 business days after dispatch, while regional areas may take longer.
Can I track my order?
Yes. Tracking details are provided once your order has been dispatched whenever available.
Do you offer express shipping?
Yes. Express shipping is available for many products. Please contact us before ordering if your deadline is critical.
What happens if my order is damaged during transit?
Please notify us within 48 hours of receiving your order and provide photographs of the damage. We’ll work with the freight company to resolve the issue as quickly as possible.
Setup & Assembly
Are your products easy to assemble?
Absoluely! Most of our display products are designed for quick and simple assembly without specialised tools.
Do you provide assembly instructions?
Yes. Most products include printed instructions or access to online setup guides.
Can one person assemble the display?
Many of our products can be assembled by one person, although larger displays may be easier with two people.
How long does setup take?
Depending on the product, setup usually takes between 10 and 15 minutes.
Do you offer installation services?
For selected products and locations, installation services may be available. Contact us to discuss your requirements.
Care, Storage & Reuse
Can I reuse my display?
Absolutely. Most of our displays are designed for repeated use when handled and stored correctly.
How should I store my display?
Store your display in its supplied carry bag or protective packaging.
How do I clean my printed graphics?
Use a soft cloth with water if necessary. Avoid harsh chemicals, abrasive cleaners or pressure washing.
Will the print fade over time?
With normal indoor use and proper care, our prints are designed to remain vibrant for years. Outdoor exposure may reduce the lifespan depending on weather conditions.
Can I order replacement graphics?
Yes. For many of our display systems, replacement graphics can be ordered without purchasing a new frame, making updates more cost-effective.
How long will my display last?
The lifespan depends on how often it’s used and how well it’s cared for. With proper storage and handling, many customers use their displays for years.
Ordering & Pricing
Do you offer bulk discounts?
Yes!!! We offer discounted pricing on larger orders. Contact us for a customised quote based on the quantity and products you require.
Can I get a quote before placing an order?
Absolutely. We provide free, no-obligation quotes. Simply send us the products you’re interested in, along with your artwork or requirements, and we’ll prepare a quote for you.
What payment methods do you accept?
We accept major credit and debit cards, bank transfers and other secure payment methods. Payment options will be included with your quote.
When is payment required?
Payment is required before production.
Products & Customisation
Do you print custom sizes?
Yes. Many of our products can be manufactured in custom sizes. Contact us with your requirements and we’ll let you know what’s possible.
Can I order replacement graphics only?
Yes. Many of our display systems allow you to replace just the printed graphic while reusing your existing frame, making it a cost-effective way to update your display.
Can I purchase the hardware without graphics?
Yes. Many products are available as hardware only. Contact us if you need replacement frames or accessories.
Can I purchase graphics without the hardware?
Yes. If you already own a compatible display frame, we can often supply replacement graphics only.
Are your products suitable for outdoor use?
Some products are specifically designed for outdoor use, while others are intended for indoor environments only. If you’re unsure, we’ll recommend the most suitable product for your application.
Reorders & Support
Can I reorder a previous job?
Yes. If we’ve printed your artwork before, we can usually reproduce the same order without you needing to resend your files. Simply let us know your previous order details.
Can you help me choose the right display product?
Of course. Our team can recommend the most suitable display solution based on your event, budget and branding requirements.
Can I speak to someone before ordering?
Absolutely. If you have any questions or need advice, our team is happy to help you choose the right products before placing your order.
Warranty & Returns
Do your products come with a warranty?
Yes. Most of our display hardware is covered by a manufacturer’s warranty against defects in materials and workmanship. Warranty periods vary depending on the product.
What if I receive the wrong item?
If we’ve supplied the incorrect product, please contact us as soon as possible and we’ll arrange a replacement or suitable solution.
What if there's a printing error?
If the error is due to our production process, we’ll investigate the issue and, where appropriate, reprint the affected product. Please contact us promptly with photographs and details of the issue.
Can I return a custom printed product?
As all printed products are custom-made to your specifications, returns for change of mind are generally not accepted. If there’s a manufacturing fault or error on our part, we’ll work with you to resolve it.
Trade & Business Customers
Do you offer trade pricing?
Yes. We work with marketing agencies, printers, designers, event companies and resellers. Contact us to discuss our trade pricing options.
Can you print without your branding on the packaging?
Yes. Many of our products can be shipped directly to your client without Display Kingdom branding. This is ideal for trade and reseller customers.
Can you deliver directly to my client?
Yes. We can dispatch orders directly to your customer on your behalf, helping streamline your fulfilment process.